Customer satisfaction is at the heart of DMS operations; depending on highlysophisticated technology to deliver the best client relationship managementapproach integrated with one of the best customer experiences to deliver thebest customer journey and experience. We simply deliver one of the best SLAsin town!
Personalized call replies
Very high-end SLA commitments in call replies, abandoned call rates, average handling time, callbacks, outbound service satisfaction calls, pre-authorization issuing, etc.…
Dedicated Client Relation Executive with daily calls to HR teams confirming customer satisfaction and query resolution
Communicating with our cardholders using mail, calls, WhatsApp, and other omnichannel approaches
Case managementtechniques for allinpatient cases for thebetter medical andfinancial outcome
Auto-authorizations usingAutomatic Benefit Matchingmethodologies that generatefully controlledauthorization issuing inrelation to policy terms andfinancial controls
doctor availability inside thecontact center for medicalsupport to cardholders
Administration and logisticalsupport to cardholders forappointments, medicalarrangements, and moralsupport
Customer calls beforeauthorization rejections toelaborate, support, and offeralternative solutions forservice rendering andcoverage
Full CRM solution to track allqueries, complaints, andrequests to avoid anycustomer dissatisfaction
Total complaint managementsolutions with clear SLAs andguidelines
Personalized mobile appservices to deliver spontaneousservice as reimbursement andapprovals requests and issuing